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First experience with Comcast

I had cablemodem with Insight. Something corporate happened, and now it's Comcast. My Internet just stopped working half an hour ago, and I decided to call rather than wait. Didn't have a Comcast number... but my old Insight number apparently feeds right in. It took a lot longer than usual to get a tech support person, who sounded a bit less friendly than usual, and had a different script, involving taking my router out, and obviously being skeptical of anything I said. Oh, and "I can't support non-Windows" like that should even matter to my computer dropping off the Internet. My rebooting the cablemodem and router didn't work. Eventually he did a remote reset of the modem, which worked while my computer was plugged directly into it, and he got sanctimonious about how if only I'd done it it would have worked. Hung up, and natually I put the wireless router back in. Whoops, not working again! I'm currently leaching off someone's unsecured wireless, I don't have the time to deal with this more.

Maybe it's time to try out AT&T.

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( 5 comments — Leave a comment )
heron61
Apr. 3rd, 2008 12:49 am (UTC)
I've been using Earthlink for years and they've always been wonderful. Every time I've had problems bad enough to have to spend more than a few minutes with tech support, I've gotten a $10.00 Amazon gift certificate for my trouble.
countrycousin
Apr. 3rd, 2008 02:27 am (UTC)
ugh. I'm going to be moving to a place served by Comcast. Maybe I should do DSL. Well, it isn't until the end of the year. Good luck trying to beat them into submission . . .
mindstalk
Apr. 3rd, 2008 04:48 am (UTC)
Well, I later re-connected the router to the cablemodem, rebooted both with a decent "off" time, and then it worked again. But yeah. The customer-on-hold music is more annoying, too.
she_flies
Apr. 3rd, 2008 12:24 pm (UTC)
I have gone through two Comcast transitions - once with my folks in Houston and then again here in Austin.

The switchovers were both horribly less than 'Comcastic'. For some reason they have not developed a smooth way to conduct the processes involved.

None of our tech support people have been rude, though their tech abilities have been on more than one occassion questionable.

The brightside is that after the first torturous month of the swtichover everything has been fine. My folks have had things shut down maybe twice in the 1.5yrs of service, but it has been corrected each time in less than 30 minutes.

Don't know if that helps, really, but just wanted to pass on my own experiences for reference.
mindstalk
Apr. 3rd, 2008 12:39 pm (UTC)
Thanks!
( 5 comments — Leave a comment )

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